Retention marketing for DTC brands that have outgrown basic email. More repeat customers. Higher LTV. More profitable growth.
Zoronto is a boutique, founder-led email and SMS retention agency for ambitious DTC brands. We build sharper lifecycle programs across campaigns, flows, segmentation and onsite capture—without copy-paste strategy or constant discounting.
The Retention Edge
Your brand has moved beyond basic email. Your retention program should too.
Sending more campaigns is easy.
Building a connected customer journey across campaigns, flows, SMS, segmentation, offers, onsite capture and experimentation requires deeper thinking.
We build and operate that system for you.
- Campaigns shaped around customer behaviour—not blanket sends.
- Flows designed around the complete customer journey.
- Segmentation and messaging based on what customers have actually done.
- Onsite capture and testing designed to improve both list quality and conversion.
Outcomes We Optimize For
We don’t sell more email volume. We improve customer value.
More repeat customers
Customer journeys designed to turn more first-time buyers into valuable repeat customers.
Higher customer LTV
Smarter segmentation, cross-sells, lifecycle offers and retention systems that increase the value of each customer relationship.
More profitable growth
Stronger owned-channel performance without depending on permanent discounts or sending more campaigns for the sake of activity.
What Makes Us Different
Most agencies scale accounts. We protect attention.
- Founder-led strategy and quality control. No handoff.
- Senior, tight-knit execution team. No junior churn.
- Strategy built around your customers—not a category template.
- Maximum four active retainers to protect attention and outcomes.
How It Works
You get a focused retention system—not a chaotic “do everything” agency.
Diagnose
Find where customer value is leaking across campaigns, flows, segmentation, deliverability, onsite capture, offers and messaging.
Build
Create the lifecycle foundation across email, SMS, campaigns, flows, segmentation and onsite capture.
Optimize
Run disciplined testing and lifecycle improvements designed to produce incremental gains while keeping scope clear and predictable.
What We Do—And Don’t Do
Clear scope. Predictable execution. No chaos.
A constrained boutique model designed to protect quality, accountability and attention.
We Focus On
- Email and SMS lifecycle strategy
- Campaign planning, copy, design and execution
- Automated flows and customer journeys
- Segmentation and personalization
- List growth and onsite capture
- Cross-sells, offers, bundles and AOV improvement
- Replenishment, subscriptions and loyalty where relevant
- Testing, reporting and ongoing optimization
We Don’t Do
- Copy-paste retention programs
- Unlimited ad-hoc requests or constant fire drills
- Bargain execution
- Spray-and-pray audit spam
Why Trust Us
150+ DTC brands. $100M+ lifecycle revenue generated.
Revenue generated across lifecycle programs.
DTC brands served with disciplined experimentation.
High-volume A/B testing mindset inside Klaviyo accounts.
What People Say
Short, concrete, outcome-led feedback.
“They’re transparent and honest about what’s achievable and possible.”
AG, Rockwell Nutrition“Their communication about the status of the project was impressive.”
Ricardo, Vitonic Wellness“They are very easy to work with and every member of their team holds a key part in our success.”
Rashad, Ryze SuperfoodsWe’ve Worked With
Brands we’ve partnered with
Get in Touch
If you’re an ambitious DTC brand ready to make retention a serious growth channel, let’s talk.
Book a fit call and we’ll quickly determine whether Zoronto is the right partner for your email and SMS retention program. If we are not the right fit, we’ll say so plainly.
Best suited to established DTC brands doing approximately $2M+ in annual revenue.