Case Study

Using Multiple Channels To Boost Your Company’s Revenue How we used SMS marketing, pop-ups, push notifications, and emails to increase our client’s revenue in 2020.

$1M+

Total Revenue

830K

Campaign Views

95.1K

Total Sign-ups

Challenge

Launching right before a global crisis

This cosmetics brand started at almost the worst time in history — a few months before the pandemic hit. Up until the hard lockdown started, they were only beginning to build their customer base, secure their brand within an extremely competitive industry, and find their niche.

They had just managed to do so, and then trouble hit.

Solution

Expand beyond email alone

COVID-19 caused us to hit the pause button on our strategy for this brand. We needed to expand our range of channels if we were going to succeed. We needed to increase their customer base, connect with their audience, and, most importantly, bring in as much revenue as possible while keeping their situation in mind.

Our plan was born: reach their customers where they are.

Strategy

Four channels, one unified retention plan

01

Pop-ups

For this brand, we wanted to ensure that our pop-ups were eye-catching, interesting, and that they would make an offer a site visitor could not refuse. We did this with bright designs, enticing copy, and discounts that made it almost impossible to refuse.

02

SMS

This was the perfect opportunity to engage with our client’s audience, because we knew they’d be more likely to open an SMS than an email. Our strategy was simple: put in as much value as possible using fewer characters.

One or two SMSes per week allowed us to get the message out, and the revenue in. And it worked, really well.

03

Push Notifications

We agreed to target users who didn’t have their emails open, but were connected to the internet. The notifications would open right on their desktop, which would catch their attention immediately.

With just a few push notifications, we managed to generate revenue for our client, proving that multiple channels have limitless potential.

04

Emails

Traditional emails just weren’t going to do the job during the pandemic. This client’s customers wanted to feel like they were seen, heard and understood — in other words, they wanted personalized content.

We decided to send more personalized emails authored by the CEO, where she would talk about her mental health, her experience of the pandemic, and anything else she knew her customers would relate to. Fun fact: while we weren’t actively pushing products, they still generated revenue!

Results

Performance across every channel

Pop-ups

830K Campaign Views
95.1K Total Sign-ups
$644K Total Revenue
$6.70 Revenue Per Subscriber

SMS

7,666 New Subscribers
$28K Total Revenue
$3.65 Revenue Per Subscriber

Push Notifications

2,733 New Subscribers
$7K Total Revenue
$2.56 Revenue Per Subscriber

Emails

1.26M Total Emails Opened
$304K Total Revenue
$0.24 Revenue Per Subscriber

Impact

Thriving when others struggled

Through the use of various marketing channels, we not only managed to keep this client afloat during the worst year for all businesses, but they ended up thriving despite all the challenges and setbacks thrown at them.

In total, this brand was able to generate over $1 million in revenue during the worst financial crisis we’ve faced since 2008, simply through our retention efforts — proving that email marketing, along with other channels, can help a business thrive under any circumstances.

You Could Be Next

Ready to unlock similar results for your brand?

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